We offer a wide range of solution and support services that make your implementation journey as smooth as possible. Our people are all experts in their field and will work with you and your teams to ensure that the right infrastructure, training and support programmes are in place, that workshops are planned, developments are on target, project milestones are clearly defined and agreed and roll-out plans confirmed.
DELIVERY SERVICE
Delivery Service Managers are a daily point of contact for our customers. They’re there to help with ad-hoc queries, provide system advice and guidance, run functionality focused workshops and progress projects that a customer may want to pursue.
SYSTEM ENABLEMENT
Our System Testers are key to our delivery programmes and make sure that the software we release is ready for the customer UAT teams to put it through its paces. They’ll manage the feedback and any re-testing until the software goes live in the operation.
RESEARCH & DEVELOPMENT
Our Product and Solution Managers are constantly reviewing emerging technologies and trends. Their primary objective being to ensure that we continue to use the best that’s available and continue to lead the way with our innovative software offerings.
SOLUTION SUPPORT
Our dedicated team of Help Desk staff have that difficult job of managing issues that are reported by our customers. They progress these issues internally with our development and infrastructure teams and manage the process from the beginning to final resolution.
TRAINING & EDUCATION
We offer standard and tailored courses and workshops over our full product portfolio. The trainers will devise a programme to reflect the end-user and operational needs that can be delivered on site, in the classroom and remotely.
SOFTWARE DEVELOPMENT
One thing we can guarantee is that our software developers never get bored. One week they’ll be working on a Driver app, the next week they’ll be adding a new KPI for the planners or enhancing a web order tracking facility for Customers.
INFRASTRUCTURE
You may not be interested in Servers and Firewalls, VPNs and Active Directory, but for us that’s not a problem. We can support you on-premise or on a fully hosted and managed infrastructure, leaving you to focus on what’s important.
ACCOUNT MANAGEMENT
Our Account Managers primary role is to ensure that you’re getting the best service from our teams and that you’re working with the most effective software for your operation. They’ll also keep you up-to-date with our new developments and offerings.
OUR PROVEN APPROACH TO DEVELOPMENT
We adopt a tried and tested approach to our development projects. From the outset we will work closely with your teams of people to understand the requirement. This may include workshops where process are clearly mapped out, ensuring that nothing fundamental is missed during the defining and documenting stage. This is reviewed several times before sign off and is discussed in detail so that everyone understands what is to be developed and can visualise the final look, feel and behaviour of the final solution.
REQUIREMENT
To streamline process or create efficiencies, to meet the needs of a new customer or contract.
DEFINE
Document the requirement for review by our technical teams and the end-users for sign off.
DEVELOP
Development teams work closely with the business analyst and end-user project lead.
TEST
Handover to the testing team to rigorously test to plan prior to release to the end-user.
DEPLOY
Install into the end-user test or UAT environment for unit and scenario testing and sign off.
REQUIREMENT
To streamline process or create efficiencies, to meet the needs of a new customer or contract.
DEFINE
Document the requirement for review by our technical teams and the end-users for sign off.
DEVELOP
Development teams work closely with the business analyst and end-user project lead.
TEST
Handover to the testing team to rigorously test to plan prior to release to the end-user.
DEPLOY
Install into the end-user test or UAT environment for unit and scenario testing and sign off.
